ALIFBAY LETTERS & CARDS

Plans change. We understand.

Provisional cancellation and refund policy for the development release; final policy must be approved before launch.

Before printing

Request cancellation promptly with your order ID. The team must check the fulfilment stage and confirm whether cancellation is possible.

After printing or dispatch

Personalised cards may already have been produced or posted. Contact support to discuss the specific issue; do not assume an order is cancelled until confirmed.

Damaged or incorrect cards

Keep the card and packaging and contact support with your order ID and relevant photographs. The team will assess a replacement or refund.

Refund records

Approved refunds are processed separately through Razorpay. Refund status in your account is separate from printing and postal progress. No refund timeline is promised in this development policy.